Below you can find answers to some of the frequently asked questions. If you didn't find an answer to your question here you can also check the Troubleshooting section and SAMSON Connect Forum.
If you registered using a Gmail account then you might need to wait a bit since Gmail takes more time. You can access your SAMSON Key as well in your account on SAMSON Connect (see Where can I get my SAMSON Key?).
The academic status allows adding some SAMSON Extensions for free and provides significant discounts (up to 90%) for many non-free SAMSON Extensions. To get an academic status please register with your institutional email address, we will provide you with an academic status in about 1-2 working days. If you registered with an academic email address and haven't received an academic status please contact us. Please note that if you modified your email address you will need to reinstall SAMSON with the new credentials.
If you don't have an academic email address but work in academia or you are a student please contact us.
Please check also: Installing SAMSON.
You can get your SAMSON keys on SAMSON Connect: sing in and go to My Account.
Please verify your email address (whether it is the one used when registering on SAMSON Connect) and your SAMSON Key - it shouldn't contain any spaces or additional symbols. You can copy your SAMSON Key from SAMSON Connect (see Where can I get my SAMSON Key?).
If needed, you can install an older version of SAMSON using the same installer. For that, at the second step check the "Install an older version" option as shown on the image below:
At the next step, choose the version you would like to install. Please note, that versions are listed with their developers version numbers, for example, the version 2.0.2 corresponds to the latest 2021 version of SAMSON. To check the corresponding developer version number, please, follow the link: User guides for other SAMSON versions.
If you have multiple versions of SAMSON installed and would like to launch a version of SAMSON different from the installed default one:
On Windows:
On MacOS:
On Linux:
Please check also: SAMSON Extensions.
SAMSON Extensions are downloaded and installed automatically by SAMSON on its launch.
Please check the options below from the top to bottom.
Please check the web-page of a SAMSON Extension and its description on SAMSON Connect and our Documentation center.
Yes, we do custom development, contact us.